تويت
بسـمـ الله آلرحمـن آلرحيـمـ ...
آلسـلآمـ عليكمـ ورحمـة الله وبركـآته ...
: : صبــآحكـمـ خيـــر : :
وظيفة شركة النورس ...
آلسبــت: 26/11/2011مـ ...
مــوفقيـــن بـأذن الله ...
VAC2319 - Head of Customer Relations
Field:Marketing & CommunicationsContract Type:Full Time - PermanentLocation:Oman - MuscatClosing date:05-Dec-2011
Nawras Family Member:
As the Head of Customer Relations, you will be required to manage Nawras interactions with customers and prospects using analytical tools and operational systems to organize, automate, and synchronize business processes and contact strategies. This includes company-wide coordination of 1:1 sales activities, marketing plans, customer care and IT operations.
You will also required to find, attract and win new clients, stimulate usage/value, nurture and retain existing customers, entice win-back of former customers, and reduce the costs of marketing and customer service (shift to e- /self- service channels).
Core Responsibilities:
Customer relations tasks include information gathering and sharing for all of Nawras' analysis and valuing of customer relationships, customer life cycle management, data mining management (churn prediction, next best offer) and segmentation.
Specific responsibilities include the following::
Manage and continuously improve existing and future customer relations programs
Develop, implement and monitor Data Mining and Campaign Management projects targeted at both residential and business customers
Design measures to improve customer life cycle management
Develop and manage 1:1 campaigns targeted at customer base
Take the lead for coordinating the customer interaction at all touchpoints, making relevant customer information available to all customer facing staff and securing tracking of all customer interactions and responses (close loop)
Responsible for negotiations with possible co-marketing , multi-coalition program partners
Identify opportunities for cross-selling , up-selling and revenue increase
Responsible for core customers, VVIP and EC core value customers
The Person:
You must have a degree in Marketing with more than 10 years of work experience in telecom industry in a similar role in mature markets. You must have a track record of successfully deploying Data Mining solutions and Campaign Management systems, possessing excellent commercial and technical understanding of analytical, DWH technical key platforms (IN, Billing and Customer Care Systems, DWH, ETL processes).
Skills Required:
Must be a team worker
Proven leadership abilities
Detail-oriented
Self-motivated and willing to learn
Excellent presentation skills
Project management skills
Good MS office skills
Fluent in English
>>> منقـــوـولـ ...
آلسـلآمـ عليكمـ ورحمـة الله وبركـآته ...
: : صبــآحكـمـ خيـــر : :
وظيفة شركة النورس ...
آلسبــت: 26/11/2011مـ ...
مــوفقيـــن بـأذن الله ...
VAC2319 - Head of Customer Relations
Field:Marketing & CommunicationsContract Type:Full Time - PermanentLocation:Oman - MuscatClosing date:05-Dec-2011
Nawras Family Member:
As the Head of Customer Relations, you will be required to manage Nawras interactions with customers and prospects using analytical tools and operational systems to organize, automate, and synchronize business processes and contact strategies. This includes company-wide coordination of 1:1 sales activities, marketing plans, customer care and IT operations.
You will also required to find, attract and win new clients, stimulate usage/value, nurture and retain existing customers, entice win-back of former customers, and reduce the costs of marketing and customer service (shift to e- /self- service channels).
Core Responsibilities:
Customer relations tasks include information gathering and sharing for all of Nawras' analysis and valuing of customer relationships, customer life cycle management, data mining management (churn prediction, next best offer) and segmentation.
Specific responsibilities include the following::
Manage and continuously improve existing and future customer relations programs
Develop, implement and monitor Data Mining and Campaign Management projects targeted at both residential and business customers
Design measures to improve customer life cycle management
Develop and manage 1:1 campaigns targeted at customer base
Take the lead for coordinating the customer interaction at all touchpoints, making relevant customer information available to all customer facing staff and securing tracking of all customer interactions and responses (close loop)
Responsible for negotiations with possible co-marketing , multi-coalition program partners
Identify opportunities for cross-selling , up-selling and revenue increase
Responsible for core customers, VVIP and EC core value customers
The Person:
You must have a degree in Marketing with more than 10 years of work experience in telecom industry in a similar role in mature markets. You must have a track record of successfully deploying Data Mining solutions and Campaign Management systems, possessing excellent commercial and technical understanding of analytical, DWH technical key platforms (IN, Billing and Customer Care Systems, DWH, ETL processes).
Skills Required:
Must be a team worker
Proven leadership abilities
Detail-oriented
Self-motivated and willing to learn
Excellent presentation skills
Project management skills
Good MS office skills
Fluent in English
>>> منقـــوـولـ ...
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