شركة فودافون عمان لديها شاغر وظيفي جديد بسمي Process Specialist يمكن التقدم للشاغر عن طريق الضغط هنا
كما طرحت الشركة أمس وظيفة شاغرة يمكن الاطلاع عليها بالضغط هنا
كما أعلنت الشركة عن وظيفة أخرى بتاريخ 25 يونيو ما تزال شاغرة يمكن التعرف عليها بالضغط هنا
وظيفة شاغرة أخرى أعلنت عنها الشركة ٢٣ يونيو يمكن التعرف عليها بالضغط هنا
وظائف أخرى أعلنت عنها الشركة يوم الإثنين الموافق 22 يونيو 2020م يمكن الإطلاع عليها بالضغط هنا
وكانت الشركة قد طرحت سابقا عدة وظائف شاغرة ما يزال التقديم لها متاح ،،، يمكن تصفح وظائف أخرى لشركة فودافون عمان بالضغط هنا
تصفح المزيد من جديد الوظائف بالسلطنة بالضغط هنا
Role purpose:
Oman Future Telecommunication (OFT) will be Oman’s 3rd Network Operator, delivered through a Branded Partnership with Vodafone. In line with Vodafone’s Global Brand Purpose, ‘We Connect for a Better Future’, the company is committed to be dynamic, different and ‘digital first’ in mind-set, in order to bring the best global practices & expertise to Oman.
This partnership will provide all people in Oman, innovative Digital Services experiences, and truly different products. We are looking for energetic self-starters to work in this positive collaborative start-up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mind-set who get excited by challenges and constant change, and truly want to have a positive impact on the lives of our customers and the people of Oman.
OFT is a proudly 100% Omani owned company that supports the Government of Oman’s 2040 Vision and the UN’s Sustainable Development Goals.
This role is responsible for end to end process design, implementation and continual improvement through stringent process governance based on industry standards & best practices like ITIL, eToM, ISO 20000 and ISO27000. Process Manager to ensure process consistency and alignment across technology operations and support Teams. The Process Manager report on consistency, alignment, maturity, effectiveness, and compliance of all the process across technology operation teams.
Key accountabilities and decision ownership:
- Define, implement and manage End to End technology operation processes for Vodafone Oman to achieve fully Automated effective and efficient operations delivering best quality of service to Vodafone Oman customers.
- Define stringent KPIs, SLAs, OLAs metrics with target values and computation method for each process for a Managed Service environment.
- Inventory processes, ensuring each are documented and timely reviewed with flowcharts, process guides, or other documentation as per ISO 20000 and 27000 standards
- Review processes to identity opportunities for automation to deliver most effective and efficient operation with first time right.
- Work with Data & Analytics teams to establish processes to objectively measure process effectiveness
- Report to stakeholders on process compliance as well as opportunities for improvement and automation.
Key performance indicators:
- Implement RPA and Automation for all Remote, Remedial and Repetitive Operational tasks to achieve Highly Automated and efficient Technology operation.
- Bring in CSI and enhancement, with highest quality through Automation. Managing, monitoring and achieving the set KPI’s, SLAs for Technology Operations like Best Network & Service Availability, zero incidents caused by change etc.
- Liaison with Regional operation leads, spocs, various NOC’s, suppliers and Managed Service partners for effective and efficient Automated operations.
- Ensure Customer Centricity is at the heart of Technology operations by well-defined end to end Processes.
- implementing & maintaining industry standard certifications for Technology Operation Function like ISO 27001, ISO 20000
- Compliance to ITIL, ETOM processes and agile ways of working.
Core competencies, knowledge and experience:
- Strong data Analytics Skills
- Translates data into insights that identify opportunities and highlights threats to the business.
- Be able to work independently
- Good understanding of industry standards & best practices like ITIL, eToM, ISO 2000 and ISO2700.
- Working experience on the key Operational processes definition and implementation in the process management tools, like, event, Incident, change, problem and Service Management for Telcom Industry.
- Good Understanding of Service Management and Service KPIs / KQIs
- Excellent Partner and Vendor management
- Ability to understand, adapt and maintain Next Generation OSS / BSS tools for Automated and Cognitive Operation based ITIL and other industry standard best practices.
- Good working understanding of automation, robotics and cognitive operations.
Must have technical / professional qualifications:
- Bachelor’s Degree in Engineering or Information Technology from a recognized university or equivalent
- At least 6 years work experience as a Process Manager in similar technology operations Managed Services environments or similar DevOps environments.
- Experience in finding automation opportunities and defining proper user requirements for Automation by analysis of various Data, alarm, KPI trends.