شركة لوبو لخدمات الإدارة عن توفر شاغر وظيفي لديها بمسمى ” Customer Intelligence and Advocacy Manager”
Key Responsibility Areas
Manage the day to day operations of customer analytic team to drive customer experience growth goals.
In depth understanding in analyzing data collected from different sources on voice of customers and link it with business data to valuable insights resulting into higher revenue ad margins.
Process complex and large data set using advance queries, visualization and analytics tools data cleansing with the objective of making conclusions for decision making purpose
Perform Customer profiling trend and sampling.
Applying business, statistical, predictive modeling and sentiment analysis expertise to identify underlying trends.
Design, develop dashboard, metrics, regular/ad-hoc reports in a simple visual representation, to be shared with business unit and management members for key business decisions.
Automate reports/dashboard to reduce manual intervention and errors for speedy reporting.
Design and distribute Transnational & Relational Surveys for all stakeholders – qualitative and quantitative surveys (including testing of new products and services)
Ability of using the survey platform deeply, this is including: scripting the questionnaire, distributing the survey using different ways, perform the analysis techniques and create the report and the dashboards.
Candidate Requirement
Bachelors in IT, Mathematics, Statistics
Advance certificate in Data Analysis
10 years’ experience in market research and business analytics
Hands on experience in Data analytics , digital analysis, Statistical analysis and predictive modeling
High skills in dashboard management and report automation
Strong quantitative and qualitative analytical skills with ability to distill large data sets into meaningful insights and takeaways.
Strong technical skills, SQL, SSIS, SAS, Tableau, MS Excel and VBA Macro
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
AnalystManagement
Industries
Staffing and Recruiting
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