أعلنت شركة Wipro Limited عن توفر شاغر وظيفي لديها بمسمى :
Application Development Support
Responsibilities
The team leader shall be leading the Contractor provision of application services including
· Ensure customer satisfaction
· Responsible for service definition
· Responsible for Contractor resource level management / Contractor Personnel performance
· Overall responsibility for service and longer-term service evolution
· Undertake client management reporting of performance
· Provide early warning of issues and suggest remedial action plans
· Planning / estimation and resource balancing
· Ensure organisational structure and processes are meeting their objectives
· Propose alternative ways of working that are beneficial to client
· Ensure morale is good and that Contractor Personnel integrate with Company Personnel
· Managing KPI performance of support and scripting resources
· Coordinate HSE issues with Contractor HSE focal point
Qualification
· Bachelors in Computer science or a related discipline.
Experience
· Typically greater than ten (10) years experience
· Will have managed long-term contracts and ensured customer satisfaction
· Experienced IT professional
· Managerial experience that has included Personnel, financial, technical, quality and cost control
· Will have experience of setting up appropriate organisational structures to deliver services
· Sub-Contractor experience
Skills & Knowledge:
· customer focussed
· Good control and planning abilities
· Credible at senior management level
· Willing to take control to get urgent matters resolved
· Ability to develop long-term relationships
· Strong leadership ability
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