Bank Muscat Awarded Best Brand in Customer Experience Title for 2025

In affirmation of its leadership in enhancing the banking experience of customers by delivering innovative and tailored banking services, Bank Muscat, the leading financial services provider in the Sultanate of Oman, was recently honored with the “Best Brand in Customer Experience – Retail Banking” Award during the prestigious awards ceremony that was organized by Muscat Media Group (MMG) at the St. Regis Hotel, Al Mouj. The recognition highlights the Bank’s pioneering role in the Sultanate’s banking sector and its continuous efforts to provide an exceptional banking experience by offering best-in-class products and services. Celebrating this achievement, His Highness Sayyid Mohammed Salim Al Said, the chief guest, presented the award to Abdullah Tamman Al Maashani, General Manager – Products at Bank Muscat, in the presence of senior executives and industry leaders from across various institutions.
Bank Muscat’s recognition as the Best Brand in Customer Experience – Retail Banking came based on public evaluations and customer feedback, underscoring the deep trust that customers place in the Bank’s brand and their continued preference for Bank Muscat as their preferred banking partner.
Speaking on the occasion, Abdullah Tamman Al Maashani, General Manager – Products, said: “We take pride in winning the Best Brand in Customer Experience at the Retail Banking category and extend heartfelt gratitude to Muscat Media Group (MMG) for the well-deserved recognition. This accolade reflects the strength of Bank Muscat’s brand, which has maintained its leadership in the banking industry for over four decades. Bank Muscat’s brand is not only one of the most trusted brands locally, but also widely recognized across the region. This recognition aligns with the Bank’s strategy of consistently elevating the experience of customers and reflects its successful and long-standing partnership with individual and corporate customers alike, as we continue our journey of excellence in service under the Bank’s vision “To serve you better every day.”
Al Mashani further added: “This accolade is also a tribute to the dedication of all Bank Muscat’s employees across various departments and branches who work diligently to deliver banking services that align with the latest developments in the financial sector. The Bank upholds unwavering commitment to maintaining its leading position as a financial institution that contributes across economic, commercial, and social dimensions. We extend deep appreciation to the Bank’s valued customers for their trust in the Bank.”
Thanks to its outstanding performance across multiple domains, Bank Muscat has consistently been recognized with numerous awards both locally and regionally. Amongst these recognitions, the Bank has been listed among Forbes’ Top Companies in the Middle East and won multiple prestigious awards such as the Best Bank in Oman Award from Euromoney, the Excellence in Customer-Centric Financial Services Award as well as the Best Bank Award at the Large Banks Segment from Oman Economic Review (OER).