Job Title: Storage Engineer
Division: Infrastructure & eServices
Reporting To: DG of Infrastructure & eServices

Overview:

To be part of Natinal Data Center (NDC) operation team to carry out all storage/backup related tasks to operate and maintain the NDC storage/backu infrastructure.

Main responsibilities:

1. To Administrate NDC storage environment for HP Storage arrays.
2. To provide troubleshooting and management on HP StorageWorks shuch as XP12000 & XP24000 Disk Arrays and HP StorageWorks Enterprise Systems such as ESL 712e Tape Library.
3. To maintain HP Storage arrays hardware and software perferbly HP StorageWorks XP24000 Disk Arrays and HP StorageWorks Enterprise Systems ESL 712e Tape Library and HP Data Protector.
4. To monitor storage to ensure availability for all clients and perform normal configuration as per the clients SLAs.
5. To identify, diagnose, and resolve storage and backup problems to maintain KPIs and SLAs with NDC clients.
6. To manage performance tuning and capacity planning activities to enhance the performance of the storage and backup resources.
7. To perform sechudled backups and restoration drills as per clients backup and restoration policies and submit periodical reports.
8. To analyse user support statistics and other data and recommend appropriate measures.
9. To develop action plans to investigate and resolve complex issues/problems and clearly communicate it to operation team memebers and relevant managers.
10. To review Service Request Forms (SRF) of the NDC clients to asses storage and backup requirements and forward recommendations to NDC operation team.
11. To participate in reviewing NDC clients Service Level Agreements (SLAs) from the storage and backup point of view.
12. To review all technical reports provided by contractor storage team and forward recommendations to enhance the system efficiency.
13. To assist in preparation of proposals and solution presentations
14. To participate in 24x7 on-call rotation.
15. To assist in developing, maintaining and updateing ITIL based NDC processes and proceadures related to all electromechanical systems.

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