تويت
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Position: Assistance Executive - Knowledge
Area: Contact Centre
Closing Date: 27/09/2007
Overview
Overall responsibility of the delivery of initial training course to Contact Center department, including product knowledge, call handling and system knowledge.
Main responsibilities
Assist on the day-to-day training division on contact centre and handle all the on board activities of training team and facilitate communication between training division and other departments (HR, finance, IT…etc)
Lead trainees to optimize performance level and ensure that training needs are met.
Help achieving training mission that is to provide quality class training that exceeds expectations.
Delivery of training results in competency achievement by 95% or better of training attendees.
Conducting training modules for the class
Conducting initial and continuation training to contact centre staff and other staff in the company.
Controlling the training classes.
Updating and gathering data needed for updating training material and the Knowledge Base.
Gathering information on problems and weak areas to be taught in training.
To deliver training to staff regarding new or updated products, services and updated desk top applications.
To identify and participate in the development of Training in co-ordination with Contact centre management.
To monitor the effectiveness of training courses, feedback appropriately and ensure consistency of training.
To maintain working relationships with all relevant within Omanmobile.
To advise and assist in the development of the staff in the relevant skills, e.g., including coaching and on the job training.
Professional Qualifications and Experience:
Diploma in business or related fields with minimum one years in Customer service experience and or Training environment
Skills & knowledge
Demonstrable technical competence in using the various computer applications within Customer Operations.
Excellent communication skills.
Very good presentation skills and knowledge of power point.
Demonstrable ability to organize and plan work schedule
Good command of written and Spoken English & Arabic Language Skills
The ability to lead a group not less than 12 trainees
Ability to work under stress and meet deadlines.
Self-motivated and able to fulfil the duties and responsibilities assigned.
Passionate to customers with a desire to exceed both internal and external customer’s expectations.
The ability to interpret complex, technical material and present it successfully to Contact Centre staff.
Flexible and enthusiastic approach
Understanding of individual learning styles and how to adapt training delivery to maximize learning potential.
Demonstrable ability to motivate self and others[/align]
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[/align]
Position: Assistance Executive - Knowledge
Area: Contact Centre
Closing Date: 27/09/2007
Overview
Overall responsibility of the delivery of initial training course to Contact Center department, including product knowledge, call handling and system knowledge.
Main responsibilities
Assist on the day-to-day training division on contact centre and handle all the on board activities of training team and facilitate communication between training division and other departments (HR, finance, IT…etc)
Lead trainees to optimize performance level and ensure that training needs are met.
Help achieving training mission that is to provide quality class training that exceeds expectations.
Delivery of training results in competency achievement by 95% or better of training attendees.
Conducting training modules for the class
Conducting initial and continuation training to contact centre staff and other staff in the company.
Controlling the training classes.
Updating and gathering data needed for updating training material and the Knowledge Base.
Gathering information on problems and weak areas to be taught in training.
To deliver training to staff regarding new or updated products, services and updated desk top applications.
To identify and participate in the development of Training in co-ordination with Contact centre management.
To monitor the effectiveness of training courses, feedback appropriately and ensure consistency of training.
To maintain working relationships with all relevant within Omanmobile.
To advise and assist in the development of the staff in the relevant skills, e.g., including coaching and on the job training.
Professional Qualifications and Experience:
Diploma in business or related fields with minimum one years in Customer service experience and or Training environment
Skills & knowledge
Demonstrable technical competence in using the various computer applications within Customer Operations.
Excellent communication skills.
Very good presentation skills and knowledge of power point.
Demonstrable ability to organize and plan work schedule
Good command of written and Spoken English & Arabic Language Skills
The ability to lead a group not less than 12 trainees
Ability to work under stress and meet deadlines.
Self-motivated and able to fulfil the duties and responsibilities assigned.
Passionate to customers with a desire to exceed both internal and external customer’s expectations.
The ability to interpret complex, technical material and present it successfully to Contact Centre staff.
Flexible and enthusiastic approach
Understanding of individual learning styles and how to adapt training delivery to maximize learning potential.
Demonstrable ability to motivate self and others[/align]
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تعليق