أعلنت شركة NADIA Global Group عن توفر شاغر وظيفي لديها بمسمى ” Regional Operations Manager – F&B – Oman”
The position holds responsible for the activities of multiple stores, achieve quantitative measures of performance within stores
Oversee the recruiting, hiring and training needs of the store, and efficient decision making to enhance the overall performance of the store
Orient the new employees to Store Operations
Achieve company objectives by ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
Represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
Achieve quantitative measures of performance in the following areas: Units per transaction, Average transaction value, sales per month, sales per square feet, sales turnover, shrinkage control, increase in conversion percentage
Set store sales target to maximize the sales and profitability
Ensure scheduled staff meetings are conducted on a regular basis
Maintain and enhance the standards of customer service at all the stores
Adhere and enforce Company SOP, Policies and procedures; loss prevention audit guidelines in all the assigned stores. Also create measures to ensure compliance by all the employees
Monitor the inventory movement
Recruit and train the staff on customer service, teamwork, and other etiquettes as per the company and brand requirements
Evaluate the performance of the employees annually and promote open lines of communication through coaching and motivation
Interpret and make the decision on operations standards based on store and client’s needs
Communicate business drivers, merchandise and quality issues, and other related information to the Retail Operations Manager and Corporate Office as required
Responsible for assessing additional training needs required for optimal performance within the store.
Experience and Essentials:
Degree or Hotel management certificates
3 to 5 years of experience as Area Manager in a Coffee Shop brand or Restaurant preferred
Team Player:
Good understanding of P&L Statements
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer ServiceManagementQuality Assurance
Industries
Food & BeveragesDairyHospitality
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