أعلن بنك ستاندرد تشارترد عن رغبته بتعيين لديه مدير خدمات التكنولوجيا.

الشروط :

. مهارات الاتصال الفعال تحدثا وكتابة.

. القدرة على التأثير / التفاوض مع المجالات.

٠ القدرة على التكيف كما يتضح من القدرة على التعامل مع تحديات العمل اليومية بثقة.

. الفهم السليم للبنية التحتية والشبكات.

. مراقبة وإدارة مخاطر تكنولوجيا المعلومات بكفاءة

. التركيز على جودة الخدمة للأعمال والعملاء.

Job

: Technology

Primary Location

: Africa & Middle East-Oman-Ruwi

Schedule

: Full-time

Employee Status

: Permanent

Posting Date

: 19/Aug/2021, 7:42:35 PM

Unposting Date

: 03/Sep/2021, 2:59:00 AM

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Strategy

Availability, performance, and security of Applications in the production environment for business and other functions.
Maintenance of all in-country data centres and infrastructure such as servers, Networks, storage devices, external connectivity gateways, Telephony systems etc.
Engage with various teams on new initiatives/rollouts/problem resolutions.
Participate in all forums requiring technology presence. Be an interface between business/operations stakeholders and all other technology domains.

Business

Will help in providing service to users according to the current technology standards.
This relationship reduces the gap between business and technology, by understanding business requirements and providing them within the agreed timelines.
This will help the project team to manage the users effectively for UAT, production release etc
This relationship with the vendor helps the bank to get the services quickly and efficiently.

Processes

Successful running of IT services for Oman
Monitor and manage IT risks efficiently
Service quality focus for business and customers
Administrative support for local technology domains

People and Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management

Comply with the Policies and Risk guidelines as applicable in Technology.

Governance

Enable support for key Technology initiatives/risks in the Country
Conduct service review meetings with Vendors, ITSC, PSS and other domains as and when needed.
Advise on potential technology risk areas and work out action plans to address them.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
(CBO-Central Bank of Oman, Mala’a-Oman Credit Bureau and CMA-Capital market Authority) – Adhere to the rule, regulation and policies of all the regulators and provide utmost support on the project which is managed by them.

Key Stakeholders

Oman CIO on matters relating to Technology for the country
Liaison with Business and operations on Technology Service delivery, risks and projects and initiatives.
Liaison with Product/Project heads, support projects and product releases and adhere to Change Management discipline.
Various technology domains across the group
Liaison with vendors on matters related to external support,
Liaison with the regulators on matters related to regulatory systems

Other Responsibilities

Enable support for key Technology initiatives/risks in the Country
Conduct service review meetings with Vendors, ITSC, PSS and other domains as and when needed.
Advise on potential technology risk areas and work out action plans to address them.
Coordinate with PSS for Service Improvement initiatives for systems performance
Be the SPOC for high severity incidents and ensure issues are resolved promptly. Coordinate with ITSC, PSS networks as appropriate.
Ensure root cause analysis is completed for all high severity incidents and preventative actions are defined and implemented.
Review change requests made by business and approve and progress them with appropriate teams.
Review and manage implementation of all changes to ensure no risk to stability of systems / infrastructure.
Comply with the Policies and Risk guidelines as applicable in Technology.
The role is to co-ordinate IT Service Delivery in Oman.
The job spans various business and support functions in Oman and will require sound knowledge of infrastructure, applications and end user systems such as MS Office.
The jobholder needs initiative, diplomacy, patience and a pragmatic approach to problems.
Judgement is called for when operational issues are likely to impact the business and effective decision-making skills are called for especially in case of major failures and contingencies.

QUALIFICATIONS:

Effective communication skills, both spoken and written.
Strong networking and relationship-building across the organization.
Ability to influence/negotiate with domains.
Adaptability as evidenced by the ability to handle day-by-day work challenges confidently.
Strong sense of accountability when resolving issues.
Sound understanding of infrastructure and networks.
Strong exposure in the IT industry supporting infrastructure and applications.
Responsible for successful running of IT services for Oman
Monitor and manage IT risks efficiently
Service quality focus for business and customers
Administrative support for local technology domains

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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