Ooredoo is redefining business support with its Business Services Teams, delivering seamless service fulfilment, delivery, and tailored solutions for corporate, SMEs, government, and the education sectors. This initiative highlights Ooredoo’s dedication to empowering businesses with customer-focused telecom services, streamlining activation, delivery, and order management to ensure efficiency at every step.
At the core of these services is the Business Call Centre (1503), a dedicated support line offering specialised assistance to B2B customers. Complementing this is the proactive B2B Outbound Team, which directly engages with clients to enhance service experience and address evolving business needs. Together, these teams provide comprehensive solutions, optimising connectivity and operational efficiency for organisations across Oman.
Ooredoo’s business services are tailored to meet the needs of mobile and ICT businesses. The company offers a range of solutions, including dedicated B2B call centres to handle customer enquiries efficiently, specialised after-sales support to address customer concerns promptly, and advanced internet and connectivity solutions to ensure reliable network performance. Additionally, they conduct rigorous last-mile connectivity checks to guarantee seamless service delivery. These comprehensive services empower businesses to optimise operations, alongside enhancing customer experience, and driving growth
Sultan Al-Mughairi, Director of B2B Service Delivery at Ooredoo, said: “Businesses today require agility, reliability, and customised support to stay ahead in an increasingly digital world. Ooredoo’s Business Services Teams reflect our commitment to enabling growth and innovation for our customers. By delivering tailored solutions and seamless engagement, we’re supporting the digital transformation journeys of our customers, while contributing to the nation’s economic development.”
Ooredoo’s Business Services Teams embody the company’s mission to be Oman’s leading digital enabler, enhancing service delivery while strengthening its role as a trusted partner in driving digital transformation, operational efficiency, and business growth.
For more information on Ooredoo’s business services, call 1503 or head to [email protected].
