In order to enhance customer experience, Bank Muscat, the leading financial services provider in the Sultanate of Oman, offers courier service in partnership with Asyad and Aramex for Debit, Credit and Prepaid Cards. Customers will be able to request their renewed card to be delivered to them through Internet Banking and Mobile Banking. This service will improve the overall customer experience, extending convenience by avoiding waiting time in branches to collect their cards.
Customers will receive timely SMS notifications alerting them that their cards are nearing expiration. They will have the option to log into either Internet Banking or Mobile Banking to request an early renewal of their cards. Upon submitting the request, customers can select their preferred delivery method, either collect their new card at branch or receive it through courier. All Bank Muscat customers who are holding one or more debit cards which are expiring in the upcoming 90 days can renew their cards.
Bank Muscat is committed to provide unique services for its valued customers, enabling them to enjoy the best value proposition for the various products offered, which are designed to provide a memorable experience. The suite of cards offered by Bank Muscat is carefully curated to fit the needs of its customers, offering a plethora of benefits.
Bank Muscat provides a 24-hour customer service for all banking needs, including the ability to block the card in case of loss or theft, secure online shopping with OPT, and easy and quick option to create or change PINs. Additionally, customers receive instant notifications via SMS and email for any transactions made using their cards, allowing for regular monitoring of their accounts. With the advancement of digital transformation and the availability of mobile applications, customers can easily check their accounts and monitor transactions in real time. Also, the state-of-the-art cards are equipped with EMV smart chips, significantly enhancing security when using the cards at point of sale terminals.
For more information about Bank Muscat cards, please visit: https://www.bankmuscat.com/en/bm-cards/Pages/cards.aspx. Customers can also contact the Bank Muscat contact center via the number 24795555, instant messaging on the same number via the WhatsApp platform or communicate via the official social media accounts on X and Facebook.
