Muscat, 15 May 2025 – Bank Muscat, the leading financial services
provider in the Sultanate of Oman, recently hosted an insightful discussion
panel introducing its newly launched E-mandate for Direct Debit
transactions. The event brought together senior representatives from key
entities including the Central Bank of Oman.
Attendees engaged in a series of informative presentations followed by an
interactive session that encouraged dialogue, knowledge sharing, and
collective input on how the E-Mandate solution can be adopted to enhance
operational efficiency across sectors.
Ilham Murtadha Al Hamaid, General Manager Corporate Banking, at Bank
Muscat, highlighted the Bank’s commitment to digital transformation and
customer-centric innovation. She emphasized that the introduction of the
E-Mandate solution reflects Bank Muscat’s leadership in financial
technology and it’s continuous investment in infrastructure to support,
secure, scalable, future-ready banking solutions. Al Hamaid encouraged
institutions to leverage this new service as part of their digital
transformation journey, reiterating that Bank Muscat will continue to evolve
its banking offerings for both government and private sectors by providing
innovative solutions tailored to their diverse needs.
Wafa Ibrahim al Ajmi, Assistant General Manager of Transaction and
Government Banking Services at Bank Muscat, noted that the E-Mandate
initiative is a testament to the strong collaboration between the Bank and
its strategic partners. She also extended her appreciation to the Central
Bank of Oman, the Royal Oman Police, the Public Prosecution, and the
Supreme Judiciary Council, for their unwavering support in enabling this
milestone and advancing the shared vision of seamless digital services.
The E-Mandate operates on a one-time “direct debit mandate
authorization” basis, enabling government and corporate customers to
initiate direct debit mandate registration electronically through Bank Muscat
Internet Banking platform. Upon receiving a mandate initiated by the
beneficiary customers, the payers can review, approve, and electronically
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authorize the mandate via Internet Banking or Mobile App, thereby
streamlining the payment process without the need for physical
documentation or post-dated cheques.
This service facilitates automated recurring and periodic payments,
provides real-time notifications for both parties involved, and allows
flexibility for fixed or variable payment structures. Depending on the
agreement between the payer and the beneficiary, the authorization can
be either revocable or irrevocable, offering both control and operational
efficiency.
Bank Muscat’s Corporate Banking excellence continues to be recognized at
local, regional and international levels. The bank has received several
prestigious awards. These include the Gold Award for Corporate
Innovation from Infosys Finacle, the Best Bank for Digital Solutions at the
Euromoney Private Banking Awards, the Best Corporate Banking Services in
Oman from World Business Outlook, the Excellence in Corporate Banking
Award from International Business Magazine, and the Best Digital Bank
Award at the Euromoney Excellence Awards 2025.
