Bank Muscat, the leading financial services provider in the Sultanate of Oman, organised the Leadership Forum 2025 at St. Regis Al Mouj, which was attended by members of the Executive Management, including heads of branches and regional managers from both Bank Muscat and Meethaq Islamic Banking. The forum emphasized the importance of customer experience and state-of-the-art banking services while highlighting the need to adapt to developments that strengthen the Bank’s role in economic and social spheres.
The annual meeting serves as a platform for management and employees to maintain the Bank’s leadership position. The Forum also hosted a ceremony honouring branches, Head Office and regional teams recognised in the second edition of the CEO’s Excellence Awards, celebrating top-performing teams in various business and operational activities. These awards recognise the best-performing teams in the Bank and promote development opportunities among employees. They enhance business performance, foster creativity in services and products, and support the Bank’s digital transformation plans. This initiative positions Bank Muscat as a leader in the sector, with skilled personnel driving industry growth and building community trust.
On this occasion, a number of employees expressed their happiness to be awarded in the CEO’s Excellence Awards. AbdulAmir Haji Khair Al Balushi, Branch Manager, Ruwi, said: “At our branch, everyday provides a unique opportunity to make a meaningful impact in our customers’ experiences. The trust they place in us not only inspires our team to innovate but also drives us to continuously enhance our services. We are dedicated to creating a memorable experience that truly reflect our commitment to their needs and aspirations, reflecting on the Bank’s vision “To serve you better, every day”.”
On the same spirit, Ahlam Ahmed Al Ghaithi, Branch Manager, Madinat Al Sultan Qaboos, said: “This initiative is a prefect venue to meet with colleagues from all branches and departments of the Bank. I feel immense pride to work with a team that prioritizes our customers’ needs above all else. Their loyalty and support motivate us to strive for excellence in everything we do. It’s incredibly rewarding to see how these collective efforts not only strengthen our relationship with customers, but also foster a culture for continuous improvement within our department.”
The forum featured various interactive activities, including traditional folk-art performances by employees from Musandam and Al Buraimi. Bank Muscat places a high priority on continuously improving employee satisfaction and uplifting workforce morale by actively acknowledging and addressing employees’ feedback, thus maintaining a professional work environment. The Bank takes pride in its employees who work across the various departments and branches. Considering their pivotal role, the Bank is keen to provide various training and learning opportunities to help them enhance their performance and achieve their goals.
The Bank has consistently won a number of international and local awards and accolades in recognition of its leadership position in Oman. Amongst these recognitions, the Bank has been listed among Forbes’ Top Companies in the Middle East and won multiple prestigious awards such as the Best Bank in Oman Award from Euromoney, the Excellence in Customer-Centric Financial Services Award as well as the Best Bank Award at the Large Banks Segment from Oman Economic Review (OER) and Best Places to Work Award from a prestigious institution.
