In line of the Bank’s customer-centric vision and its commitment to providing the best digital banking services to customers, Bank Muscat, the leading financial services provider in the Sultanate of Oman, has been honored with the Best Digital Bank in Oman Award at the Euromoney Excellence Awards 2025. These awards recognize the pioneering roles of institutions in providing top-tier and innovative digital banking services that aim to enhance the experience of customers. The recognition of the Bank came post careful evaluations and discussions with specialists in this field from around the world.
On this occasion, Abdullah Hamood Al Jufaili, Assistant General Manager – Digital Banking at Bank Muscat, said: “We are pleased to have won the Best Digital Bank in the Oman Award, which reaffirms our commitment to satisfying customers’ current needs and keeping pace with global trends. We would like to extend deep thanks and appreciation to Euromoney for awarding Bank Muscat this prestigious award. The Bank’s commitment to modern digital developments coincides with the Sultanate’s efforts to encourage the creation of a digital society and keep pace with global technological progress. The Bank is working to implement a plan and strategy to enhance its leading role in this field by launching several projects and initiatives that contribute to providing the best digital services to our valued customers. Currently, many customers rely on the Bank’s various digital platforms and mobile banking application, which allow them to access the banking services offered to them smoothly and quickly. Bank Muscat continues to make further efforts to improve benefits and facilities to enhance the banking experience for customers and meet their current aspirations and needs.
Abdullah Al Jufaili further added: “This accolade reflects the Bank’s dedication to implementing its customer-centric strategy and its tireless efforts to create various notable development indicators during its digital transformation journey. The Bank is constantly keen to develop the package of banking services and facilities it offers to customers through the Bank’s digital platforms. These services are available at the Bank’s branch network distributed across the Sultanate, which currently amounts approximately 190 branches including Meethaq Islamic Banking branches. The Bank also offers the solutions and services around the clock through over 900 devices, including ATMs, cash deposit machines, and self-service kiosks. Bank Muscat is continuously committed to employing digital transformation concepts in line with Oman Vision 2040, seen in the Bank’s ongoing launch of a diverse package of banking services and products for various customer segments. We would like to thank all our customers for their continued confidence in the Bank’s digital solutions and services.”
Given the significant impact of digital transformation and changes on the range of banking services provided to customers, Bank Muscat constantly upgrades its digital platforms to increase operational efficiency. Within this framework, Bank Muscat offers customers a range of distinguished and enhanced online and mobile banking services and solutions tailored to customer needs. For example, customers can use these platforms to conduct various transactions, including applying for credit or prepaid cards, money transfers, investment solutions, insurance products, bill payment, checkbook requests, account opening services and other services.
