As part of its ongoing commitment to enhancing customer experience and delivering comprehensive, modern banking services and facilities, Bank Muscat, the leading financial services provider in the Sultanate of Oman, has announced the inauguration of a new branch in Al Ghubra South, Muscat Governorate, a merger of Ghala Main and Ghala Industrial branches. This comes in line with the bank’s strategic plan to develop its branch network and expand its services to meet the needs of various segments of society.
The new branch is strategically located in Al Ghubra South in the Wilayat of Bawshar, near the Royal Hospital; an area witnessing steady urban and commercial growth. This step aligns with the bank’s vision to strengthen its presence in key locations, aiming to deliver an exceptional banking experience while providing a convenient and easily accessible environment for customers. The branch features integrated facilities and a wide range of services, including Asalah Priority Banking, various retail banking services, and “SAED” team services offering guidance and advisory support. It also includes dedicated sections for financing products such as “Sayyarati” and “Baituna,” as well as teller services, enhancing the overall customer experience and enabling customers to make the most of available banking solutions. Additionally, the branch is equipped with three ATMs and two cash deposit machines, allowing customers to conduct many transactions around the clock, reducing waiting times and offering greater flexibility.
Reaffirming the bank’s commitment to financial inclusion and accessibility for all, the new branch has been designed to accommodate people with disabilities by providing dedicated facilities such as parking spaces and access pathways, ensuring a seamless and inclusive banking experience that meets their expectations and needs.
The branch is managed by a team of experienced and capable Omani professionals who are fully prepared to deliver efficient financial solutions and high-quality services that enhance the overall customer experience. Customers can benefit from the branch’s services during weekdays, from Sunday to Thursday, between 8:00 a.m. and 2:00 p.m.
The consolidation and relocation to the new premises aim to improve operational efficiency and enhance service quality. The branch has been designed in line with the latest global banking standards, with a focus on speed, efficiency, and delivering a seamless banking experience. The bank also ensures the branch is staffed with qualified and well-trained personnel to provide the highest levels of service and support.
On this occasion, Saleh bin Mohammed Al Maaini, Deputy General Manager – Capital Regions at Bank Muscat in Muscat Governorate, stated that the opening of the Al Ghubra South branch in Wilayat Bawshar represents an important step in the bank’s ongoing efforts to develop its branch network across the Sultanate. This comes as part of its commitment to delivering innovative banking services that meet evolving customer needs and enhance their experience through investment in infrastructure, modern technologies, and human capital development. The bank believes that proximity to customers and ease of access to services are key pillars of its success. Therefore, it continues to carefully select strategic locations for new branches, while also providing advanced digital solutions that enable customers to complete their transactions easily and securely.
Bank Muscat’s branch network and banking facilities are the largest and most widespread in the Sultanate, with more than 141 retail banking branches and 23 services centers, including 53 branches and 10 services centers in Muscat Governorate, and over 900 ATMs, cash deposit machines, and multifunctional devices. In addition, the bank offers advanced digital platforms and specialized centers serving various customer segments. The bank continues to expand and modernize this network to ensure the delivery of fast, convenient banking services that meet customer expectations and keep pace with rapid developments in the banking sector.
In recognition of these efforts, the bank has received regional and global acclaim, having been ranked among the Top 100 Companies in the Middle East for 2026 by Forbes. It has also been awarded Best Bank in Oman 2026 by Global Finance and Best Private Bank by Euromoney, as well as the Most Trusted Brand award by APEX Media.
