The Ministry of Heritage and Tourism (MHT) has asked all licensed hotel establishments to adhere to the star ratings while marketing, promoting, and advertising the hotel facility and its services, especially in international hotel reservations sites.
The ministry circular is significant as both small and big hotels and tourist establishments worldwide resort to listings on popular travel portals and customer reviews to attract guests.
“If hotel establishments put a star rating contrary to the classification approved by the Ministry of Heritage and Tourism, it will be considered violation of the Tourism Law and its implementing regulations.”
As per MHT, one-star properties appeal to a budget traveller’s basic needs for comfort and convenience. They meet the basic requirements relative to cleanliness and hospitality. Many properties do not have a restaurant on site but are often located in the proximity of dining establishments.
Two-stars offer moderate aesthetic enhancements in terms of room décor, design elements, and amenities. Some may offer limited food and beverage services.
Three-stars offer a higher level of service that appeals to the traveller with comprehensive needs. The property grounds, décor, design elements, and amenities are noticeable, upgrade in terms of style and quality. Most properties in this category feature food and beverage facilities offering breakfast, lunch, and dinner services. Room service availability may vary. Pools and fitness facilities are often provided.
Four-stars are upscale in all areas, distinguishing themselves with an extensive array of amenities combined with a high degree of hospitality, service, and attention to detail. They offer excellent restaurant facilities, and landscaped grounds are visible throughout the property.
Five-Stars exhibit an exceptionally high degree of service and hospitality. The physical attributes display an original design, elegant room décor, exceptional dining, and meticulously maintained grounds.
