In recognition of its significant contributions to advancing digital transformation within the government services sector, the Ministry of Labour has honoured Bank Muscat, the leading financial services provider in the Sultanate of Oman. This accolade acknowledges the Bank’s outstanding efforts in facilitating the ministry’s electronic collection operations, which have streamlined and expedited banking transactions.
The e-collection project, implemented by the government, aligns with the digital transformation policy aimed at enhancing government performance and delivering high-quality, efficient services to beneficiaries.
On this occasion, Mohsen Bin Saif Al Maamari, Director General of Financial and Administrative Affairs at the Ministry of Labour, expressed gratitude for Bank Muscat’s pivotal role in executing the electronic payment collection project. He highlighted the success of this collaboration in saving time and effort, in line with contemporary digital trends. Al Maamari also praised the longstanding partnership between Bank Muscat and the Ministry of Labour, emphasizing their joint efforts to facilitate financial operations and improve service quality.
Abdulnasir N. Al Raisi, General Manager of Personal Banking at Bank Muscat, extended his appreciation to the Ministry of Labour for this recognition. He emphasized the Bank’s commitment to investing in digital technology and modern information systems to deliver optimal banking services and solutions to customers. Al Raisi reaffirmed the Bank’s dedication to enhancing the readiness of its electronic channels and banking devices, enabling customers to conduct transactions swiftly and efficiently. He expressed pride in the honour bestowed by the Ministry of Labour and valued the ongoing collaboration with various government and private entities. He also thanked individual and corporate customers for their trust in Bank Muscat and its services.
In today’s environment, digital channels have become essential for providing banking services and ensuring their accessibility to customers. Bank Muscat allocates an annual budget to leverage modern technological systems, applications, and electronic solutions to enhance operational efficiency and ensure a secure environment for customers. Among its recent initiatives, the Bank has established a dedicated unit for technological innovation, focused on continuously improving digital services and utilizing advanced systems for cyber threat detection, thereby significantly enhancing security measures.
In the first quarter of this year, Bank Muscat witnessed a remarkable 37% increase in transactions completed through Points of Sales, along with a 14% rise in electronic transactions compared to the same period last year. These figures reflect the Bank’s commitment to harnessing modern technologies to facilitate banking transactions for its customers. Additionally, customers can access cash withdrawal and deposit services through over 900 ATMs, CDMs, and self-service kiosks, alongside approximately 190 branches located across various wilayats and governorates in the Sultanate.
