Bank Muscat, the leading national financial services provider in the Sultanate of Oman, has been awarded the Best Brand in Customer Experience (CX) in the Corporate Banking category at the Oman CX Awards 2026 that was organized by Muscat Media Group alongside the Oman CX Forum 2026 under the patronage of His Highness Sayyid Numair bin Salim Al Said. Ilham Murtadha Al Hamaid, General Manager of Corporate Banking at Bank Muscat, received the award on behalf of the bank. This recognition reflects Bank Muscat’s ongoing commitment to delivering an exceptional and integrated banking experience to its corporate and institutional customers, while further reinforcing its position as a trusted banking partner that supports various economic sectors and contributes to the growth of the business community in Oman.
Bank Muscat continues to play a pivotal role in serving corporate customers through a comprehensive suite of banking solutions and services tailored to meet the needs of businesses across different sectors. These include cash management services, trade finance solutions, specialized financing facilities, and advanced digital banking services that enhance operational efficiency and streamline financial transactions.
Commenting on the achievement, Ilham Murtadha Al Hamaid, General Manager of Corporate Banking at Bank Muscat expressed her pride in the bank receiving the Best Brand in Customer Experience Award in the Corporate Banking category. She said: “Bank Muscat maintains unwavering commitment to placing customers at the heart of its corporate strategy. Therefore, this award also reflects the bank’s continued success in developing innovative banking solutions and advanced digital experiences that meet the evolving needs of the business sector and keep pace with rapid economic transformations. It also reaffirms Bank Muscat’s position as a leading financial institution and a trusted strategic partner for businesses and organizations. This recognition stands as a strong motivation for the bank to continue investing in service development while further enhancing excellence and innovation in customer experience.”
Bank Muscat remains committed to raising customer experience standards in the corporate banking sector. As Oman’s leading financial institution, the bank has played a significant role in supporting the national economy, businesses, and corporate sector for more than four decades, contributing to the development of various economic sectors. The Corporate Banking division has further demonstrated its extensive expertise through a comprehensive range of products and services delivered via dedicated corporate banking branches, advanced digital platforms, and online banking solutions designed to meet the needs of government entities, corporates, and small and medium-sized enterprises (SMEs). Bank Muscat continues to invest in innovative digital solutions and enhance its electronic banking channels to provide more accessible and efficient banking services, enabling clients to conduct transactions anytime and anywhere while reinforcing the bank’s leadership in corporate banking services in the Sultanate of Oman.
