Reinforcing its leadership in leveraging advanced technologies to enhance banking services, Bank Muscat, the leading financial services provider in the Sultanate of Oman, has been awarded the AI-led Digital Banking Leadership title at the third edition of Cybersecurity & Cloud Conference 2026, recently organized by Muscat Daily at IntercityHotel Muscat, in the presence of Saleh Mohammed Al Zakwani, Chaiman of Apex Media. The award was received on behalf of Bank Muscat by Afaf Ali Moosa, Assistant General Manager of Large Corporates, in the presence of senior officials, industry experts and specialists from the technology and cybersecurity sectors. The recognition acknowledges the Bank’s continued efforts to leverage artificial intelligence to strengthen its digital banking services, develop innovative solutions that support digital transformation, and maintain the highest standards of security and reliability in serving customers.
The conference featured a series of panel discussions addressing key topics related to the future of cybersecurity and digital transformation. Bank Muscat participated in a panel titled ” Fintech Security, Fraud Prevention & Digital Trust,” represented by Ahmed bin Khalfan Ambusaidi, Head of e-Channels Support. During the session, he highlighted the Bank’s key practices and advanced technologies for enhancing the security of digital banking services, mitigating fraud risks, strengthening customer confidence in digital banking solutions, and promoting best practices for building a secure and sustainable digital financial ecosystem.
On this occasion, Afaf Ali Moosa, Assistant General Manager of Large Corporates at Bank Muscat, expressed her pride in the achievement, noting: “The award reflects the Bank’s ongoing commitment to investing in cutting-edge digital technologies, particularly artificial intelligence solutions, to further enhance the customer experience, improve operational efficiency, and deliver faster, more convenient and more secure digital banking services. Bank Muscat places the highest priority on protecting customer data and safeguarding its systems against cyber threats. Over the past several years, the Bank has invested significantly in upgrading its systems for detecting suspicious activities, fraud and cyber threats, while continuously strengthening its cyber incident response capabilities. These efforts are supported by the dedicated Information Security and Information Technology teams, who continue to safeguard customer data, manage risks and respond effectively to potential cyber incidents, thereby reinforcing a robust security environment. The Bank remains committed to conducting ongoing awareness campaigns aimed at enhancing cybersecurity awareness among both employees and customers, while continuing to adopt the latest technologies and advanced systems in support of the development of Oman’s banking sector.”
Bank Muscat is among the first banking institutions in the Sultanate of Oman to adopt a digital governance framework to strengthen its readiness in addressing evolving cyber challenges. This has further reinforced its position as a leading financial institution in secure financial technology and innovation. The Bank continues to build on this leadership by implementing the latest technological innovations to ensure customers enjoy secure, reliable and seamless banking experiences. Recognizing the strategic role of information technology in enhancing its banking services, Bank Muscat continues to invest in technologies that improve operational efficiency through the automation of banking processes, reducing transaction processing times and increasing overall productivity. Advanced technologies also play a vital role in protecting customer data and financial transactions against cyber threats, thereby strengthening customer confidence.
The Bank has implemented robust policies and procedures, supported by regular security audits and proactive risk assessments, to identify and address potential vulnerabilities across its systems and infrastructure. By deploying the latest cybersecurity technologies and advanced encryption solutions, customer data is securely protected both in transit and at rest. In addition, the Bank continuously enhances employee awareness through comprehensive training programmes that promote the adoption of cybersecurity best practices across all levels of the organization. It also maintains well-defined incident response plans to ensure the swift and effective management of potential security threats. Through these integrated initiatives, Bank Muscat continues to demonstrate its commitment to the highest standards of data protection, cybersecurity and customer privacy.
